CLT Network Online Member Space: Frequently Asked Questions

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Feature image: The Community Land Trust Network’s 2024 Building with Communities Conference

Across the full CLT Network membership there is a huge amount of knowledge and experience gained – sometimes the hard way! When we share these insights as a network we can help each other along our journeys and achieve more together.

Our new online space, which is hosted on Circle, is a free private forum just for CLT Network members to talk with each other and hear the latest updates from across the community-led movement. What’s more, this online space is also where you can now access our suite of resources, like our highly useful CLT handbooks, our policy templates and recordings from past webinars.

We’ve answered some frequently asked questions to help you get onboard and make the most of this brand new member benefit. If your question isn’t answered drop us an email on [email protected] for help – we’d love to hear from you.

Gif reading "a place to ask questions", then shows a screen recording of someone writing a post in the oline space asking if anyone has any template allocations policies, the next slide says "a place to fimd resources" and shows a screen recording of someone typing "board members" into a search bar and clicking into a webinar about finding your board, then reads "a place to connect", showing someone commenting "wow that's great news would love to talk through your plans" on a comment about a CLT getting planning permission approved.

About the space

What is your online member space?

A bit like a forum, a bit like a private social media feed, our new online member space is a place where our members can access resources, connect with other members, ask questions and hear the latest updates. It is hosted on a site called Circle.

Why have you set up this space?

We have set up this space after feedback from our members that they want a way of connecting with their fellow CLTs to ask questions and get support. We also needed a space to store our member resources following the planned end of the Community Led Homes partnership website, which is where we used to store resources. 

Can I access this on my phone?

Circle, which is the website that hosts the online member space, has a good mobile app. See more about how to download the phone app here.  

Who is in this space?

CLT and enabler members are currently members. For a specific list, take a look at the “Members” tab when you are logged into Circle. 

At some point we may open some spaces to our associate members, who are primarily architects and other contractors, housing associations and local councils.

Getting started

I’m keen but I can’t remember how to join – help!

All our CLT and hub members will have received emails with onboarding information. If you can’t find this in our inbox, please email [email protected] for registration help.

If you are not a CLT Network member but would like to access the space, see more information about joining as a member here.

What log in information should I use when I join?

We will send you an invitation to join. When you click this special link we have sent you can then choose your own email and password when you register to join. 

Should I set up my account as myself or should I set up one for our organisation?

The best option would be to set up your account using your name and email address and then in the “headline” section write your CLT’s name. 

If you would prefer to have one account for your organisation this is possible. However, we are not sure if this would cause problems if you and a team member were trying to use Circle at the same time from different spaces. 

Can others from my team access the online space?

If you want to get more people from your team onto the online space, send us an email at [email protected] with them cc’d in, and we’ll send a step by step joining guide. 

Please just cc in your team members as this is a member only benefit.

Using the space

What kinds of things can I post about?

Lots of things! Broadly we want to hear from you about:

  1. News and events from your CLT – the good and the challenging!
  2. Any questions you might have for the network or for our team
  3. Anything interesting – but relevant – to the CLT sector

On our end, we’ll share updates, events and opportunities open to our members on Circle too. Read our community guidelines for more information. 

I can’t find a resource

If you can’t find a resource, try searching for it in the search bar at the top of the page. 

If nothing comes up, pop a question into the forum space – Josie or Abbie will help you find resources or they will upload it, and you might even get some helpful fellow CLTs or enablers chipping in too!

What is the CLT Network planning for the space?

As part of this online space, we can create smaller discussion groups themed around certain areas. Our plan is to see what kinds of threads or themes emerge as useful in the general member forum and then create spaces for these smaller groups to connect and share specifically around these topics.

Settings

How can I change what I receive notifications for?

To manage what you get notifications for please log in to Circle and click this link.

I’ve definitely signed up but I have forgotten my password – help!

No fear, when you go to log in here, click the “Forgot your password?” button at the bottom of the page to reset your password. 

I don’t want people to be able to message me on the online space- is there a way to turn this off?

Click the circle with your profile picture or initials. When the menu drops down click “Edit profile”.

Scroll to the bottom of the pop up that says “Account settings” on the top left and then click “prevent members from messaging me”.

Thanks for reading this article – if you have any more questions that we haven’t answered or if you need more help, please drop us an email on [email protected]